Email Threat Analytics Data Unavailable

Resolved
Resolved
After 5 days, 3 hours, and 12 minutes

This incident has been resolved.

Recovering
After 4 days, 18 hours, and 27 minutes

As of November 13, 2021 at 09:30 UTC, we are no longer experiencing issues with Threat Analytics data through Data Feed API or Clientnet portal.

We continue to closely monitor the service. We will provide another update as additional information becomes available.

Identified
After 2 days, 14 hours, and 45 minutes

We are continuing to work on a fix for this issue.

We will provide further updates as new information becomes available.

Identified
After 1 day, 6 hours, and 36 minutes

We are continuing to work on a fix for this issue.

Identified

We are aware of Email Threat Detection and Response customers unable to retrieve Email Threat Analytics data through Data Feed API or Clientnet portal. We have identified the cause of this issue and working on a fix. All other data points and reports remain fully operational.

We will provide further updates as new information becomes available. Note that there is no impact to protection services, and all other aspects of our services remain functional.

Began at:

Affected components