VIP – Issue with SMS Delivery

Resolved
Resolved
After 7 hours and 49 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 4 hours and 29 minutes

The delivery issue by our SMS provider has been addressed. We are monitoring the performance closely.

We will provide updates as soon as new information becomes available.

Investigating
After 1 hour and 51 minutes

Our SMS provider continues to investigate this issue.

We will provide updates as soon as new information becomes available.

Investigating

We are aware of VIP customers experiencing issues using SMS delivery. We can confirm that our SMS provider is having delivery issues. As a workaround, based on individual customer configuration, voice, push or manual security code options can be used.

We will provide updates as soon as new information becomes available.

Began at:

Affected components