Resolved
After 9 hours and 50 minutes

We have fully restored the integration with VIP. The login flow for the customers using VIP is fully operational. This incident has been resolved.

Identified
After 4 hours and 10 minutes

We have determined the cause of the login issue customers using VIP is experiencing and are working on a fix. We will provide further updates as new information becomes available.

No other functionality of Secure Access Cloud is impacted.

Investigating

We are aware of a login issue affecting a subset of customers with VIP enabled.

We are currently investigating this issue and will provide further updates as new information is discovered.

Began at: