Secure Access Cloud Latency Issue (EU)

Resolved
Resolved
After 1 day and 16 minutes

The cause of this issue has been addressed and normal functionality restored. This incident is resolved.

Monitoring
After 5 hours and 59 minutes

A fix to address the cause of the incident has been deployed. Customers should no longer experience any latency problems. We will continue to monitor the performance and updates will be provided as new information is available.

Monitoring
After 2 hours and 19 minutes

The cause of the latency issue some customer experienced has been identified and a fix deployed. Customers should no longer experience any latency problems. We will continue to monitor the performance and updates will be provided as new information is available.

Investigating

We are aware that some EU customers may be experiencing high latency when accessing the application. We are currently investigating this issue and will provide updates as new information is available.

Began at: