General Product Maintenance September 7 - September 10, 2026

3 days, 23 hours, and 59 minutes
Scheduled
Scheduled

Broadcom will perform general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available.

Behavior change

Be aware that this maintenance introduces a default behaviour change for Accept-encoding sent upstream to OCS. When no http.server.accept_encoding policy or Accept-Encoding header modification policy is explicitly configured, Cloud SWG no longer forwards an Accept-Encoding value it does not recognize to the origin server. Only encodings the appliance supports are sent upstream by default, which matches the currently documented behavior.

If a specific application or destination requires an encoding Cloud SWG does not support, use the http.server.accept_encoding.allow_unknown(yes) policy to restore the previous (pass-through) behavior for that traffic.

eg:


<Proxy> 
    url.domain=example.com http.server.accept_encoding.allow_unknown(yes)

Timing

The maintenance window will run from September 7, 2026, with a completion date of September 10, 2026. All maintenance will occur between 18:00 and 06:00 local data center time.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy/ WSS Agent / SEA (Single Enterprise Agent) / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
  • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Technical Support

Experiencing issues? Contact technical support by visiting: https://support.broadcom.com/web/ecx/software-contact-support.

For service status and maintenance updates visit and subscribe to Broadcom Service Status.

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Bogota, Colombia (GCOBO)
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Bangkok, Thailand (GTHBA)
      • Beijing, China (ACNBJ)
      • Delhi, India (GINDE)
      • Dhaka, Bangladesh (GGDDH)
      • Hanoi, Vietnam (GVNHA)
      • Hong Kong (GCNHK)
      • Islamabad, Pakistan (GPKIS)
      • Jakarta, Indonesia (GIDJK)
      • Kuala Lumpur, Malaysia (GMYKL)
      • Manila, Philippines (GPHMA)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Shanghai, China (ACNSH)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Amsterdam, the Netherlands (GNLAM)
      • Ankara, Turkey (GTRAN)
      • Athens, Greece (GGRAT)
      • Belgrade, Serbia (GRSBE)
      • Beirut, Lebanon (GLBBE)
      • Brussels, Belgium (GBEBR)
      • Bratislava, Slovakia (GSKBR)
      • Bucharest, Romania (GROBU)
      • Budapest, Hungary (GHUBU)
      • Copenhagen, Denmark (GDKCP)
      • Dammam, Saudi Arabia (GSADA)
      • Doha, Qatar (GQADO)
      • Dover, England (GGBDO)
      • Dubai, UAE (GAEDX)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • Helsinki, Finland (GFIHE)
      • Kuwait City, Kuwait (GKWKC)
      • Lisbon, Portugal (GPTLI)
      • Ljubljana, Slovenia (GSILJ)
      • London, England (GGBLO)
      • Madrid, Spain (GESTO)
      • Manama, Bahrain (GBHMA)
      • Milan, Italy (GITMO)
      • Muscat, Oman (GOMMU)
      • Nicosia, Cyprus (GCYNI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRVE)
      • Prague, Czech Republic (GCZPR)
      • Riga, Latvia (GLVRI)
      • Sarajevo, Bosnia and Herzegovina (GBASA)
      • Stockholm, Sweden (GSESK)
      • Skopje, North Macedonia (GMKSK)
      • Tallinn, Estonia (GEETA1)
      • Tel Aviv, Israel (GILTA)
      • Tirana, Albania (GALTI)
      • Valletta, Malta (GMTVA)
      • Vienna, Austria (GATVI)
      • Vilnius, Lithuania(GLTVI)
      • Warsaw, Poland (GPOWA)
      • Zagreb, Croatia (GHRZA)
      • Zurich, Switzerland (GCHZU)
    • Point of Presence (POP) - Africa
      • Abuja, Nigeria (GNGAB)
      • Accra, Ghana (GGHAC)
      • Algiers, Algeria (GDZAL)
      • Cairo, Egypt (GEGCA)
      • Dakar, Senegal (GSNDA)
      • Gaborone, Botswana (GBWGA)
      • Harare, Zimbabwe (GZWHA)
      • Johannesburg, South Africa (GZASO)
      • Lilongwe, Malawi (GMWLI)
      • Luanda, Angola (GAOLU)
      • Lusaka, Zambia (GZMLU)
      • Maputo, Mozambique (GMZMA)
      • Nairobi, Kenya (GKENA)
      • Port Louis, Mauritius (GMUPL)
      • Rabat, Morocco (GMARA)
      • Tunis, Tunisia (GTNTU)
      • Windhoek, Namibia (GNAWI)