Some clients showing "Not Computed" status

The cause of this issue has been addressed. This incident is resolved.

We continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

We have resolved the issue causing incorrect status. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

We are currently validating the fix in our test environment. We will provide updates as new information becomes available.

We continue to work on a fix. All endpoint devices remains protected. No other aspect of the service is impacted by this issue.

We will provide updates as new information becomes available.

The cause of the issue has been identified and we are working on a fix. Although the status of the clients shows as "Not computed", there is no impact to the protection of the clients.

We are aware of an issue where some clients’ status is showing as “Not Computed” in the Cloud Portal. We are currently investigating the cause of this issue and will provide updates as new information becomes available.