Some clients showing "Not Computed" status

Resolved
Resolved
After 5 days, 1 hour, and 21 minutes

The cause of this issue has been addressed. This incident is resolved.

Recovering
After 4 days, 2 hours, and 44 minutes

We continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

Recovering
After 1 day, 6 hours, and 37 minutes

We have resolved the issue causing incorrect status. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

Identified
After 1 day, 5 hours, and 5 minutes

We are currently validating the fix in our test environment. We will provide updates as new information becomes available.

Identified
After 10 hours and 28 minutes

We continue to work on a fix. All endpoint devices remains protected. No other aspect of the service is impacted by this issue.

We will provide updates as new information becomes available.

Identified
After 1 hour and 18 minutes

The cause of the issue has been identified and we are working on a fix. Although the status of the clients shows as "Not computed", there is no impact to the protection of the clients.

Investigating

We are aware of an issue where some clients’ status is showing as “Not Computed” in the Cloud Portal. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Began at:

Affected components