Intermittent drop in incoming traffic - Resolved

Resolved
Resolved
After 3 hours and 11 minutes

We confirm that there have been no traffic drops observed since 23:11 GMT and incoming requests are being processed as expected. Teams will continue to monitor transaction volume statistics, gather detailed impact data and investigation for root cause.

A detailed report on the problem will be shared in due course.

Monitoring
After 2 hours and 17 minutes

We have not received any traffic drops since 23:11 GMT March 17th.

We are keeping this incident open until further notice. We will provide our next update in 60 minutes.

Thank you.

Monitoring
After 1 hour and 9 minutes

We have not received any traffic drops since 23:11 GMT.

We are keeping this incident open until further notice. We will provide our next update in 30 minutes.

Thank you.

Monitoring
After 36 minutes

We have not received any traffic drops since 23:11 GMT.

We are keeping this incident open until further notice. We will provide our next update in 30 minutes.

Investigating

We have noticed intermittent drops in incoming traffic impacting EMV3DS and 3DS 1.0.2 transactions. We noticed the following instances:

Following is a list of instances captured:

23:06 - 23:08 GMT

23:09 - 23:11 GMT

We will continue to monitor the situation closely and provide an update soon.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT