Singapore (GSGRS11) & Des Moines (GUSDM11) Data Center Degraded Performance

Resolved
Resolved
After 16 hours and 37 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 10 hours and 57 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating
After 8 hours and 10 minutes

As per additional investigation, the issue also impacted the Des Moines (GUSDM11) Data Center. As of 14:05 UTC, a fix was applied to the Des Moines (GUSDM11) Data Center.

We are also investigating if any other sites have been impacted by this issue. We will continue to provide updates as more information becomes available.

Investigating
After 1 hour and 30 minutes

We've applied a workaround for the affected customers while we continue to investigate this issue. Customers will no longer experience issues connecting using the Web Security Services Agent (WSSA).

We will provide an update as soon as more information becomes available.

Investigating
After 32 minutes

We've identified that customer connections using Web Security Services Agent (WSSA) are only affected as part of this incident. Note that all other access methods remain fully operational.

We are continuing to investigate the issue and will provide an update as soon as more information becomes available.

Investigating

Customer connections to the Singapore (GSGRS11) data center may experience decreased performance or disconnects from the service.

We are currently investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components
  • Web Security Service
    • Data Centers - Americas
      • Des Moines (GUSDM1)
    • Data Centers - Asia Pacific
      • Singapore (GSGRS1)