Resolved
Resolved
After 1 day, 22 hours, and 52 minutes

This incident has been resolved.

Recovering
After 21 hours and 23 minutes

We are continuing to closely monitor the email service and will provide update as soon as more information becomes available.

Recovering
After 2 hours and 40 minutes

Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using NAM based infrastructure will no longer experience email delays.

We are closely monitoring the email service and will provide update as soon as more information becomes available.

Investigating
After 54 minutes

We have increased the compute capacity to process queued emails. Email queues continue to deliver while we work on identifying the root cause.

We will provide an update as soon as more information becomes available.

Investigating
After 31 minutes

We are continuing to investigate this issue. Emails previously queued on our infrastructure have started delivering.

We will provide an update as soon as more information becomes available.

Investigating

We are aware of a subset of customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. Any emails queued on our infrastructure will be delivered once the issue is resolved.

We are currently investigating this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components