Elevated Failure Rate for EMV3DS Challenged and Frictionless Transactions


Arcot confirms to have noticed increased amount of EMV3DS Challenged and Frictionless Transaction failures between 18:30:55 HRS GMT to 18:33:16 HRS GMT. Our internal teams were able to take necessary actions to restore the service and post this we no longer notice increased latencies in transaction processing. The transaction processing continues to happen normally at present time and Arcot continues to monitor the transaction health closely.

Impact during incident: Transactions may be experiencing increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking https://support.broadcom.com

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • Risk Analytics
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT