Intermittent Failure Rate for EMV3DS Challenged Transactions

At this point, Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. Arcot continues to stay closely engaged with Mastercard, monitoring the situation and tracking their recovery efforts.

Impact: Frictionless transactions (which do not require a challenge step) are entirely unaffected. However, cardholders may experience intermittent failures if a challenge step is triggered.

Arcot received confirmation from MasterCard that their teams are working to resolve an issue. Arcot remains engaged with MasterCard for recovery updates.

Impact: Frictionless transactions (which do not require a challenge step) are entirely unaffected. However, cardholders may experience intermittent failures if a challenge step is triggered.

Arcot monitoring has detected an intermittent rate of MasterCard challenge transaction failures. We have engaged with MasterCard and are actively investigating the issue, prioritizing service recovery.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged, causing the cardholder to abandon the purchase, or an error in the challenge window will be presented.

We shall get back to you with the next update by 10:30 HRS GMT.