Beijing (PEK1) Data Center Degraded Performance

Resolved
Resolved
After 4 days, 6 hours, and 37 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 3 days, 8 hours, and 52 minutes

We are no longer experiencing issues with the Beijing (PEK1) data center. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating
After 1 day, 13 hours, and 6 minutes

The regional carrier continues to investigate the issue and so far they have not identified any issues on their network. We will provide updates as new information becomes available.

Investigating
After 4 hours and 25 minutes

Our engineering teams continue to investigate the underlying cause of the issue, and we have engaged the regional carrier.

As a workaround, the Shanghai (SHA1) data center continues to be available. We will provide updates as more information becomes available.

Investigating
After 30 minutes

Impacted customers connected to the PEK1 data center should take the below steps to connect to the Shanghai (SHA1) data center as a workaround.

  • Web Security Service Agent (WSSA): Users are recommended to click on 'reconnect' in order to connect to Shanghai (SHA1) data center.

  • IPSec / Explicit Proxy / Unified Agent / Proxy Forwarding: Customers should take steps to manually update their tunnels to direct traffic to the Shanghai (SHA1) data center.

Investigating

We are currently aware that some customers connecting to the Beijing (PEK1) data center may experience decreased performance or latency from the service.

We are currently investigating and will provide updates as soon as new information becomes available.

Began at:

Affected components