Degraded - ENDPOINT STANDARD Event Processing - Cause Identified - US


Carbon Black Engineering team have applied a fix and mitigated the issue. This is the final notification for this incident.


Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. ENDPOINT STANDARD backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD and Enterprise EDR Sensor. Alerts in ENDPOINT STANDARD Dashboard and Enterprise EDR may continue to populate with a delay.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60 minutes or when a fix is available in impacted environments.

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We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Began at:

Affected components
  • Carbon Black
      • US 1
        • Event Processing
      • US 2
        • Event Processing
      • US 5
        • Event Processing
      • US
        • Enterprise EDR Event Processing