Email Delivery Delays in NAM Region

We have been monitoring the service for 12 hours and can confirm that service has been fully restored. This incident is now resolved.

We are no longer experiencing issues delivering email.

We are continuing to closely monitor the service. We will provide updates as new information becomes available.

As of 15:26 UTC, the service has been restored. Some customers may continue to experience delays while the queued emails are processed.

We will continue to closely monitor the email service and will provide our next update as soon as more information becomes available.

We have increased the compute capacity and are seeing previously queued emails starting to deliver.

We will provide an update as soon as more information becomes available.

We are aware of some customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. We have identified the cause of the issue and are currently working on mitigation.

Any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.