[Updated]Cloud SWG: General Product Maintenance : Jakarta, Indonesia (GIDJK) & Manila, Philippines (GPHMA) POPs August 09, 2024

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

Please take a note of the following addition/update.

In addition to Jakarta, Indonesia (GIDJK) POP, this maintenance will be also performed for Manila, Philippines (GPHMA) POP.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy/ WSS Agent / SEA (Single Enterprise Agent) / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Broadcom will perform general maintenance to the Cloud SWG Service on Jakarta, Indonesia (GIDJK) POP. During this maintenance event all services will remain operational and available.

Timing

The maintenance window will run on August 09, 2024 between 17:00 UTC and 23:59 UTC.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy/ WSS Agent / SEA (Single Enterprise Agent) / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Technical Support

Experiencing issues? Contact technical support by visiting here.

For service status and maintenance updates visit and subscribe to Broadcom Service Status.