EMEA Email Quarantine Release Issue

Resolved
Resolved
After 23 hours and 31 minutes

We have continued to monitor the service and can confirm the issue is now fully resolved. This incident shall now be closed.

Recovering
After 45 minutes

As of 15:15 UTC, we have rectified the problem causing email quarantine release issue. The email release function is now operational for EMEA quarantine service.

We are monitoring the service and will provide updates as soon as more information becomes available.

Investigating

We are aware of an issue with customers being unable to release messages from the Quarantine interface. Note that this issue is only impacting a subset of our EMEA Quarantine infrastructure. Customers with emails processed by the impacted infrastructure will be unable to release emails.

We are currently investigating and will provide updates as new information becomes available.

Began at:

Affected components