Beijing (PEK1) and Shanghai (SHA1) Data Center Intermittent ICAP Errors

Resolved
Resolved
After 1 day and 25 minutes

We have confirmed that the DLP service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring
After 10 hours and 27 minutes

A fix has been implemented and the service has been restored. Customers will no longer experience intermittent ICAP errors.

We are closely monitoring the service and will provide updates as new information becomes available.

Investigating
After 10 hours and 14 minutes

We are continuing to investigate this issue.

Investigating
After 6 hours and 38 minutes

We continue to investigate the cause of this issue. Customers connecting through the Beijing (PEK1) and Shanghai (SHA1) data centers may experience intermittent ICAP errors. This is only impacting customers that are using DLP service.

We will provide further updates as new information is discovered.

Investigating
After 1 hour and 10 minutes

We continue to investigate the cause of this issue. Customers connecting through the Beijing (PEK1) and Shanghai (SHA1) data centers may experience intermittent ICAP errors.

We will provide further updates as new information is discovered.

Investigating

We are aware that customers connecting through Beijing (PEK1) and Shanghai (SHA1) data centers may experience intermittent ICAP errors.

We are investigating the cause of this issue and will provide updates as new information is becomes available.

Began at:

Affected components
  • Web Security Service
    • Data Centers - Asia Pacific
      • Shanghai (SHA1)
      • Beijing (PEK1)
    • Global Services
      • DLP Scan Interconnect