Endpoint Standard and Enterprise EDR in US1, US2, US5 - Degraded performance

Resolved
Resolved

This incident has been resolved.

Monitoring

The US1, US2 and US5 remain with normal Operations. There is a small portion of device data that is being processed in US2 and the team will continue monitoring until this process completes.

The next update will be in 24 hours on or change of status.

For any incident updates please visit https://status.carbonblack.com/

We thank you for your patience as we recover from the issue.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

The issue has been identified and assessed. US1, US2 and US5 have returned to normal console operations.

The US2 system is being monitored as it is processing the data collected locally by the sensors during the period in which the system was in read-only mode.

The next update will be in 60 minutes on or change of status.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance. The issue has been identified, We thank you for your patience as we recover from the issue.

Investigating

We are investigating an issue in US regions. It is related to an AWS issue. To assist in managing this affected consoles are in maintenance mode.

Began at:

Affected components
  • Carbon Black
    • AUDIT & REMEDIATION
      • US 1
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
    • ENDPOINT STANDARD / PREVENTION
      • US 2
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
        • VMware AppDefense Integration Service
    • WORKLOAD PROTECTION
      • US 2
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Vulnerability Assessment Service