General Data Center Maintenance December 13, 2021

1 day

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec, a division of Broadcom, will be conducting general maintenance in the following data centers:

• Jakarta (GIDJK11) • Sydney (GAUSY11) • Mumbai (GINMU11, GINMU1) • Zurich (GCHZU1) • Seoul (GKRSE1) • Abu Dhabi (GAEAD1) • Oslo (GNOOS1) • Milan (GITMI1)

This maintenance will begin on December 13, 2021, starting at 00:00 UTC for a duration of 24 hours. All maintenance will occur between 18:00 and 06:00 local data center time. During this maintenance event all services will remain operational and available.

Impact The following describes what happens to connected clients, depending on the access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action. • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems If you experience issues following this maintenance, contact Technical Support. Support information is located at or on the main Web Security Service Portal page at

For real time updates and status visit and subscribe to Broadcom Service Status:

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - APAC
      • Jakarta, Indonesia (GIDJK)
      • Mumbai, India (GINMU)
      • Seoul, South Korea (GKRSE)
      • Sydney, Australia (GAUSY)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Milan, Italy (GITMI)
      • Oslo, Norway (GNOOS)
      • Zurich, Switzerland (GCHZU)