VMware SASE - 2FA Authentication & SMS alerts impacted in US region

Resolved
Resolved

The VMware SASE team has not encountered additional issues in monitoring and vendor has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: 21 August 2023 20:35 UTC End Time: 22 August 2023 23:45 UTC

Current Impact: None (issue resolved)

Update

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided by 23 August 13:00 UTC

Start Time: 21 August 2023 20:35 UTC End Time: TBD

Current Impact: Customer utilizing certain mobile carriers might have issues with 2FA authentication and while receiving SMS alerts due to an issue identified external to SASE. We are actively working with the vendor to mitigate the issue.

Identified

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided by 22 August 17:30 UTC

Start Time: 21 August 2023 20:35 UTC End Time: TBD

Current Impact: Customer utilizing certain mobile carriers might have issues with 2FA authentication and while receiving SMS alerts due to an issue identified external to SASE. We are actively working with the vendor to mitigate the issue.

Investigating

The VMware SASE team has become aware of a potential service event and is gathering more information. Operations team is actively engaged with the vendor team for further investigation.

Start Time: 21 August 2023 20:35 UTC End Time: To be determined

Current Impact: Customer utilizing certain mobile carriers might have issues with 2FA authentication and while receiving SMS alerts due to an issue identified external to SASE. We are actively working with the vendor to mitigate the issue.

Began at:

Affected components
  • VMware SASE
    • VMware Edge Cloud Orchestrator
      • North America
        • Ashburn
        • Dallas
        • Montreal
        • Oregon
        • San Jose