IP Address Changes

1 hour
Complete
Complete

The scheduled maintenance has been completed.

Scheduled

This notification is to inform you that the Clarity SaaS team will be performing the following maintenance starting on July 18, 2021 for the Non Production environments, with a targeted completion of the Production environments in the October 2021 timeframe.

You will receive a separate notification that will provide the exact date and time for the maintenance schedule of each environment.

Service Impact: The Clarity SaaS application will be unavailable during the maintenance duration.

Details: Broadcom will be performing infrastructure maintenance during this window. After the maintenance is complete both inbound and outbound application IP addresses will change. Due to security reasons IP addresses are not disclosed publicly.

Actions Required: If your organization has deployed any IP address dependent configurations (i.e. integrations, whitelisting of application IP addresses, etc.), then those configurations need to be updated with the new IP addresses. Please complete the following steps:

  • Open a support case requesting the new IP addresses
  • Share the new IP addresses with your network team
  • Ensure the new IP addresses are added to your network configuration prior to or immediately after this maintenance is completed. The new IP addresses need to be added to allow inbound traffic from the new external facing addresses
  • Insure any integrations utilizing IP addresses are updated to use the new IP addresses

    Impacts: If you have deployed IP addresses specific configurations then you will have service disruption till you perform the actions listed above.

    Note: SFTP IP address ranges will NOT be changed as part of this maintenance

    If you have any questions, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

    • Began at:

    Affected components
    • Clarity SaaS
      • Asia Pacific
        • Production-AU1-002
        • Production-AU1-003
        • Non-Production-AU1-002
        • Non-Production-AU1-003
      • Europe
        • Production-EU1-002
        • Production-EU1-003
        • Non-Production-EU1-002
        • Non-Production-EU1-003
      • United States
        • Production-US1-002
        • Production-US1-003
        • Production-US1-004
        • Production-US1-005
        • Production-US1-006
        • Production-US1-007
        • Production-US1-008
        • Production-US1-009
        • Non-Production-US1-002
        • Non-Production-US1-003
        • Non-Production-US1-004
        • Non-Production-US1-005
        • Non-Production-US1-006
        • Non-Production-US1-007
      • Canada
        • Production-CA1-002
        • Non-Production-CA1-002