Clarity SaaS Maintenance - Production oData Patch Deployment - AU/EU

Saturday, 19 April — 2 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

  • Group: Production

  • Summary: This notification is to inform you that the Clarity SaaS team will be applying a product patch to your environment to address an issue as identified below.

  • Schedule: The maintenance will be performed at the time listed in this notice.

  • Service Availability: The oData service will be unavailable within the duration of the maintenance but the Clarity application will remain available. You will be notified upon completion.

  • Impact: This maintenance will update Clarity SaaS with a product patch. This patch will not include new functionality. The following specific impacts are anticipated:

    • During the maintenance duration, the Clarity application will be available
    • The OData Service will not be available
    • Running Load DWH jobs during the maintenance could see the job fail upon updating the OData service. However, running the job after the scheduled maintenance will resolve the issue
    • You will not be able to pull any data from DWH using OData during the maintenance duration

  • Action Required: If you utilize oData, please test after this maintenance is completed to confirm the issues listed have been resolved. Otherwise, no actions are required.

  • Reference ID: CHG2374194

  • Details: In an effort to address a recently identified issue with our Clarity service, the Clarity SaaS team is applying a product patch to your environment. The following issue is addressed as part of this maintenance activity:

    • DE168722: Microsoft SSIS client is not able to load collection end points using Clarity Odata Service KB Article

    If you have any questions regarding this maintenance, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

    • Began at:

    Affected components
    • Clarity SaaS
      • Asia Pacific
        • Production-AU1-001
        • Production-AU1-002
        • Production-AU1-003
      • Europe
        • Production-EU1-001
        • Production-EU1-002
        • Production-EU1-003
        • Production-EU1-004
        • Production-EU1-005