Email Delays on Virginia DC

As of May 1 we have not seen a re-occurrence of the connectivity issues when sending emails. We have confirmed service is fully restored. The incident is now resolved.

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We are continuing to monitor this incident and are working with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

We are continuing to monitor this incident and are working with our service provider to address the underlying issue. We will provide updates as new information becomes available.

At approximately 14:42 UTC we implemented appropriate corrective actions to restore the service back to operational. We are continuing to work with our service provider to address the underlying issue. Customers will no longer experience connectivity issues when sending outbound email.

We will provide further updates as new information becomes available.

Intermittent connectivity issues are impacting a subset of customers when their email is processed through the Virginia Data Center. Queued emails will be processed successfully in the retry attempts. We are currently working with our third-party transit provider to investigate the root cause.