Resolved
Resolved
After 1 week, 3 days, 2 hours, and 15 minutes

As of May 1 we have not seen a re-occurrence of the connectivity issues when sending emails. We have confirmed service is fully restored. The incident is now resolved.

Monitoring
After 1 week, 1 day, 2 hours, and 53 minutes

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 6 days, 2 hours, and 48 minutes

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 5 days, 2 hours, and 48 minutes

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 4 days, 2 hours, and 59 minutes

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 3 days, 3 hours, and 4 minutes

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 2 days, 4 hours, and 42 minutes

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 1 day, 2 hours, and 49 minutes

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 19 hours and 46 minutes

We continue to monitor this incident and cooperate with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 11 hours and 53 minutes

We are continuing to monitor this incident and are working with our service provider to address the underlying issue. Customers should no longer experience any connectivity issues.

We will provide updates as new information becomes available.

Monitoring
After 6 hours and 56 minutes

We are continuing to monitor this incident and are working with our service provider to address the underlying issue. We will provide updates as new information becomes available.

Monitoring
After 1 hour and 51 minutes

At approximately 14:42 UTC we implemented appropriate corrective actions to restore the service back to operational. We are continuing to work with our service provider to address the underlying issue. Customers will no longer experience connectivity issues when sending outbound email.

We will provide further updates as new information becomes available.

Investigating

Intermittent connectivity issues are impacting a subset of customers when their email is processed through the Virginia Data Center. Queued emails will be processed successfully in the retry attempts. We are currently working with our third-party transit provider to investigate the root cause.

Began at:

Affected components