Missing experience data and alerts


Through extensive monitoring and validation, we have determined that log messages indicating loss of Experience data and alerts were misleading; no data or alerts were lost.


The fix has been applied to the app-03 application node and we're monitoring incoming Experience data.


We have detected an issue which results in Experience data and alert loss for a handful of customers on the app-03 application node. This issue first began after the upgrade on January 29, 21:00 PM EST. Our engineers are currently working on a fix that will be applied to affected application node later tonight.

We appreciate your patience and will post updates to this incident as resolution progresses.

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