We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

A fix has been implemented and the service has been restored. Customers will no longer experience intermittent ICAP errors.

We are closely monitoring the service and will provide updates as new information becomes available.

An incident in GCP infrastructure in the US-East region has impacted WSS customers connecting through the Columbia (GUSCO1) datacenter. Due to reduced malware scanning resources some transactions may receive ICAP errors or incomplete scanning.

Traffic continues to be processed in all other ways. Threat protection based on risk scoring, URL intelligence, and browser isolation are not affected. We are engaged with Google to track the incident and are working to resolve the condition.

We continue to investigate the cause of this issue. Customers connecting through the Columbia (GUSCO1) data center may experience intermittent ICAP errors.

We will provide further updates as new information is discovered.

We are aware that customers connecting through Columbia (GUSCO1) data center may experience intermittent ICAP errors.

We are investigating the cause of this issue and will provide updates as new information is discovered.