DX SaaS Application Performance Management (APM) Agent Display Issue

Resolved
Resolved
After 8 hours and 4 minutes

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Recovering
After 5 hours and 11 minutes

The cause of this issue has been addressed. We will continue to closely monitor the service and will provide updates as new information becomes available.

Recovering
After 3 hours and 33 minutes

As of 14:44 UTC, the issue with agent statuses greyed out has been fixed and we will continue to monitor.

The next update will be provided as new information is available.

Investigating
After 2 hours and 41 minutes

We continue to investigate this issue. The agent status is showing as greyed out despite of agents collecting metrics actively.

We will provide updates as new information becomes available. There is no functional impact and all other aspects of the product are functioning as normal.

Investigating

We are aware of some customers experiencing a few issues with APM Agents' status in metric view where they are showing in a greyed out state. Please note that metrics are still being collected. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

All other aspects of the product are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)