Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

As of 18:20 UTC, we are no longer experiencing DNS issues and all services are fully recovered. We will now monitor the service for stability and provide updates as soon as new information becomes available. Note that there was no impact on protection services during the incident timeline.

Investigating

We are investigating DNS issues resulting in degraded service performance for our US region customers. We are actively investigating this issue and will provide updates as new information becomes available.

Began at:

Affected components
  • DLP Cloud
    • United States
      • Cloud Gateway
      • CASB Service integration
      • CloudSWG Service integration
      • Email Service integration
      • ZTNA Service integration
      • Web Isolation integration
      • Portal (Cloud Managed)