Web Isolation Degraded Experience - Singapore

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

The issue has been narrowed down to a specific range of IPs used in Web Isolation services in Singapore. We are working with our cloud service provider to resolve the issue.

Update

We continue to investigate this issue. We will provide updates as more information becomes available.

Update

We continue to investigate this issue. We will provide updates as more information becomes available.

Investigating

We are aware of an issue where in customers browsing through Web Isolation in Singapore might be presented with a Captcha when browsing to google.com. The Captcha is resolved after clicking on “I’m not a robot”.

We are currently investigating the issue and will provide updates as more information becomes available.

Began at:

Affected components