High Challenge Failures for Mastercard EMV 3DS Transactions - Resolved


We confirm that the success rate of Mastercard EMV 3DS Challenge transactions has now been restored and with this update, we confirm that the incident stands resolved.

We shall continue to follow up with Mastercard for them to publish more details of the issue they experienced.

If you have any questions, please contact Broadcom Support by clicking here.


We are continuing to observe Mastercard EMV 3DS challenge failures while the failure counts are lesser than before.

We are following up with Mastercard for the ETA on issue resolution.


This is to inform you that there is an issue identified where EMV 3DS challenge transactions are failing for Mastercard.

Mastercard has confirmed that this is due to an ongoing incident on their side which is being worked upon.

Mastercard incident number: INC000000189086

We shall get back to you once we have further updates from Mastercard on the issue resolution.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT