Clarity SaaS Maintenance - Broadcom Login SSL Certificate Update

Saturday, 24 February 1 hour

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


Please note the updated schedule for this activity. The date has been moved to one week later than previously scheduled. All other details of the maintenance remain the same.

Thanks, Broadcom SaaS Team


The Clarity SaaS team will be performing the following scheduled maintenance to improve the performance and reliability of Clarity SaaS:

  • Reference ID: TBD

  • Service Availability: The Clarity SaaS application will be available during the maintenance duration.

  • Schedule: The maintenance will be performed at the start time listed in this announcement below.

  • Details: The Broadcom login SSL certificate utilized on “” is currently scheduled to expire and will be replaced February 17, 2024. Notes for this update:

    • The root certificate is not changing
    • The Certificate Authority issuing the certificate ​​(i.e, Digicert) is not changing
    • The Intermediate CA certificate will be updated

  • Actions Required: Depending on the user authentication method you utilize to access Clarity SaaS, one of the two following actions is needed:

    • If you utilize Federated Single Sign On (SSO), it is recommended that this information be provided to your security team for their review
    • If you utilize native Clarity user authentication (storing and maintaining user passwords in the Clarity application), no actions are required

  • Impacts: No impacts to end users are anticipated for most customers. Some customers that maintain a custom certificate store, may need to update their store with the new certificate; request the new certificate from Broadcom Support below. If required, perform the update to your certificate store prior to this maintenance to avoid interruption of end user access.

    If you have any questions, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

  • Began at:

    Affected components
    • Clarity SaaS
      • Asia Pacific
        • Production-AU1-001
        • Production-AU1-002
        • Production-AU1-003
        • Non-Production-AU1-001
        • Non-Production-AU1-002
        • Non-Production-AU1-003
      • Europe
        • Production-EU1-001
        • Production-EU1-002
        • Production-EU1-003
        • Production-EU1-004
        • Production-EU1-005
        • Non-Production-EU1-001
        • Non-Production-EU1-002
        • Non-Production-EU1-003
        • Non-Production-EU1-004
      • United States
        • Production-US1-001
        • Production-US1-002
        • Production-US1-003
        • Production-US1-004
        • Production-US1-005
        • Production-US1-006
        • Production-US1-007
        • Production-US1-008
        • Production-US1-009
        • Production-US1-010
        • Production-US1-011
        • Production-US1-012
        • Non-Production-US1-001
        • Non-Production-US1-002
        • Non-Production-US1-003
        • Non-Production-US1-004
        • Non-Production-US1-005
        • Non-Production-US1-006
        • Non-Production-US1-007
        • Non-Production-US1-008
        • Non-Production-US1-009
      • Canada
        • Production-CA1-002
        • Non-Production-CA1-002