Carbon Black Enterprise EDR Degraded Performance EU Region

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Update

The remaining backlog is fully processed. We continue to monitor the service for stability.

Monitoring

On November 5, 2024 between 19:30 UTC and 21:45 UTC, customers in the EU region may have experienced delays in receiving EDR Events. We have implemented a fix and the queued backlog is currently processing. We are monitoring the service and will provide updates as new information becomes available.

Began at:

Affected components
  • Carbon Black
    • ENTERPRISE EDR
      • EU
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing