Carbon Black - Event & Alert Processing Delays

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

Carbon Black customers in all regions should no longer experience any issues.

We will continue to monitor the service for stability and provide updates as more information becomes available.

Identified

We are aware of an issue with Carbon Black. Customers across all regions may experience events and alert processing delays.

Our engineering teams are engaged and have begun taking steps to restore the service. There is no impact to security efficacy. We will provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • DATA FORWARDER
      • US
        • Alert Forwarder
        • Event Forwarder
      • EU
        • Alert Forwarder
        • Event Forwarder
      • SYD
        • Alert Forwarder
        • Event Forwarder
      • JAPAN
        • Alert Forwarder
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • Event Processing
      • US 2
        • Event Processing
      • US 5
        • Event Processing
      • EU
        • Event Processing
      • SYD
        • Event Processing
      • JAPAN
        • Event Processing
    • ENTERPRISE EDR
      • US
        • Enterprise EDR Event Processing
      • EU
        • Enterprise EDR Event Processing
      • SYD
        • Enterprise EDR Event Processing
      • JAPAN
        • Enterprise EDR Event Processing
    • WORKLOAD PROTECTION
      • US 1
        • Event Processing
      • US 2
        • Event Processing
      • US 5
        • Event Processing
      • EU
        • Event Processing
      • SYD
        • Event Processing
      • JAPAN
        • Event Processing