We have monitored the service for stability and this incident shall now be closed.


On October 23, 2023 between 19:44 UTC to 19:48 UTC (12:44 to 12:48 PST), VIP customers may have experienced service interruption when accessing/using VIP services.

We have performed a site switch to restore service. This was a short lived incident and we are no longer seeing an issue. We continue to monitor the service for stability and provide updates as more information becomes available.

Began at:

Affected components
  • VIP
    • VIP Self Service Portal
    • VIP Manager
    • VIP Retail Website
    • Reporting API
    • My VIP
    • Voice Delivery
    • User Authentication SAML Service
    • SMS Delivery
    • Mobile Push Delivery
    • User Authentication Javascript Service
    • Authenticator Validation and Management APIs
    • Authenticator Provisioning Service
    • User Validation and Management APIs
    • Intelligent Authentication