Cloud SWG - Web Isolation Connectivity Issue

Resolved
Resolved

We have monitored the service for stability and this incident will now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. Customers should no longer face connectivity issues.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are aware of an issue with customers using Cloud SWG together with Web Isolation. Customers may experience gateway or network errors when attempting to access websites that have a Web Isolation policy applied.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components