Drop in incoming transactions traffic - Resolved


We confirm that we notice stable incoming traffic and also confirm that the 3DS 1.0.2 and EMV3DS transactions are getting processed as normal . We would continue to monitor the transaction health closely and with this update we confirm this incident as resolved. The drop in incoming traffic was noticed at 0822 GMT and we confirm recovery since 0834 GMT.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.


We confirm that we have noticed recovery in incoming traffic since 0834 GMT. Our network team has been engaged and they are also investigating this drop with our ISP. At this point we are monitoring the incoming traffic closely and we shall get back to you with the next update by 0915 GMT.


We are noticing a drop in incoming traffic since 0822 GMT impacting 3DS 1.0.2 and EMV3DS transactions. We have engaged our network team who are looking into this issue on priority.

We shall get back to you with the next update by 0900 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Arcot for Digital Banking (AfDB)