Spike in Unavailable Transactions for Arcot for Issuers (AfI) - Resolved


There was a spike in 3D Secure transaction failures (status Unavailable) between 00:23 GMT to 0107 GMT, 13 January 2021. Arcot teams received packet-loss alerts from our ISP during this period. The transaction processing returned to normal without any explicit recovery actions and the impact was partial. A priority ticket has been opened with our ISP for further investigation.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure5
      • SecureT