Resolved
Resolved
After 3 hours and 29 minutes

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Identified
After 2 hours and 8 minutes

We have identified and remediated the previously reported concern. There may be some continued lag in log downloads while the queued backlog is processed.

We are closely monitoring log requests through portal and APIs and will provide updates as new information becomes available.

Investigating

We are aware of customers in US region experiencing logs and reporting issues through portal reporting and dashboards or through the customer facing APIs. Impacted customers may experience degraded performance with logs and reporting functionality.

We are handling this issue as a priority and have engaged all appropriate teams. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components
  • Web Security Service
    • Portal & Reporting
      • Log Transfer Services
      • Reporting Services and Portal Dashboards
      • API Services