We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
We are aware that customers connecting through Dallas, Texas (GUSDA) POP may experience intermittent ICAP errors.
This is impacting only Universal Policy Enforcement (UPE) tenants with CAS scanning set to fail_closed configuration.
We are investigating this issue with the highest priority. We will provide further updates as more information becomes available.
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