AppNeta - Usage - Packet Capture Downloads Not Working

After 5 hours and 15 minutes

Packet capture downloads appear to be working as expected.

After 1 hour and 55 minutes

A fix has been implemented and we are monitoring the results.

After 1 hour and 21 minutes

AppNeta Engineering is initiating emergency maintenance against the Usage sub-system to mitigate this issue. During this time, The Usage sub-system may be unavailable. An update will follow once this operation has been completed.

After 53 minutes

AppNeta Engineering has planned a remediation for this issue and will implement it shortly.


AppNeta Engineering has identified an issue whereby packet captures in the Usage sub-system are unable to be downloaded. We are investigating this issue and will post updates here.

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