Intermittent Challenge transaction failures

Resolved
Resolved
After 3 hours and 42 minutes

We can confirm the intermittent challenge failed transactions issue has been resolved now. The issue has been resolved since 15:09 HRS GMT.

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Monitoring
After 2 hours and 30 minutes

We are observing recovery in the initially reported intermittent failures connecting to Bank Backend APIs and SMS APIs. We continue to monitor the transaction health closely, and we will get back to you with the next status update by 16:30 GMT.

Investigating
After 1 hour and 48 minutes

We are continuing to notice the intermittent failure for challenge transactions connecting to Bank Backend APIs and SMS APIs. Internal teams are on call investigating the issue.

We shall get back to you with the next update by 15:30 HRS GMT.

Investigating
After 46 minutes

We are continuing to notice the intermittent failure for challenge transactions connecting to Bank Backend APIs and SMS APIs. Internal teams are on call investigating the issue.

We shall get back to you with the next update by 14:30 HRS GMT.

Investigating

Arcot confirms to have noticed higher than usual failure for challenge transactions connecting to Bank Backend APIs and SMS APIs. Internal teams are engaged at this point and are working on investigating the issue.

We shall get back to you with the next update by 13:30 HRS GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • Risk Analytics
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Messaging Service
      • AMDS