Track & Trace incomplete results

The previous reported concern with Track & Trace has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

A fix has been implemented to resolve the issue with track and trace. We will monitor the service and provide updates when new information becomes available.

We continue to work on the fix. A subset of customers may continue to experience incomplete results when searching emails.

We will provide an update as soon as more information becomes available.

We continue to work on the fix. A subset of customers may continue to experience incomplete results when searching emails.

We will provide an update as soon as more information becomes available.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We will provide an update as soon as more information becomes available.

We are currently experiencing a problem with Track & Trace component. Customers may experience incomplete results when searching emails. The issue is intermittent and affecting a small subset of our customers.

Our engineers are currently investigating the issue as a high priority. Please note that there is no impact to protection services, and all other aspects of our services remain functional. We will provide an update as soon as more information becomes available.