Track & Trace incomplete results

Resolved
Resolved
After 1 day, 22 hours, and 41 minutes

The previous reported concern with Track & Trace has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Monitoring
After 21 hours and 22 minutes

A fix has been implemented to resolve the issue with track and trace. We will monitor the service and provide updates when new information becomes available.

Identified
After 7 hours and 7 minutes

We continue to work on the fix. A subset of customers may continue to experience incomplete results when searching emails.

We will provide an update as soon as more information becomes available.

Identified
After 3 hours and 8 minutes

We continue to work on the fix. A subset of customers may continue to experience incomplete results when searching emails.

We will provide an update as soon as more information becomes available.

Identified
After 2 hours and 10 minutes

The issue has been identified and a fix is being implemented.

Investigating
After 1 hour and 2 minutes

We are continuing to investigate this issue.

We will provide an update as soon as more information becomes available.

Investigating

We are currently experiencing a problem with Track & Trace component. Customers may experience incomplete results when searching emails. The issue is intermittent and affecting a small subset of our customers.

Our engineers are currently investigating the issue as a high priority. Please note that there is no impact to protection services, and all other aspects of our services remain functional. We will provide an update as soon as more information becomes available.

Began at:

Affected components