Resolved

SDDC provisioning in all regions are progressing successfully. Services are found to be stable and fully operational. The incident stands resolved and this is the final notification.

Start Time: December 07, 2021, 17:40 UTC End Time: December 07, 2021, 23:30 UTC

Impact: None

Update

SDDC provisioning in all regions are progressing successfully. Transit connect is fully recovered. VMware engineering team continues to monitor the service for stability. More updates shall be provided within 1 hour.

Start Time: December 07, 2021, 17:40 UTC End Time: December 07, 2021, 23:30 UTC

Impact: None

Monitoring

SDDC provisioning in all regions are progressing successfully. Validations are in progress. Transit connect is fully recovered. VMware engineering team is closely monitoring the service for stability. More updates shall be provided within 1 hour.

Start Time: December 07, 2021, 17:40 UTC End Time: December 07, 2021, 23:30 UTC

Impact: None

Update

SDDC provisioning in all regions is anticipated to succeed. Validations are in progress. Transit connect has recovered. VMware engineering team is closely monitoring the service for stability. More updates shall be provided within 1 hour.

Start Time: December 07, 2021, 17:40 UTC End Time: N/A

Impact: No impact. Anticipate success in SDDC provisioning across all regions.

Update

VMware engineering team continues to make progress towards resolving the issue for elevated errors in the US-East (N. Virginia) region. Customers may start experiencing recovery of services. More updates shall be provided within 1 hour.

Start Time: December 07, 2021, 17:40 UTC End Time: N/A

Impact: Users may experience SDDC Provisioning errors in all regions. Users may also experience Transit connect issues for inter-SDDC and on-prem to SDDC connectivity. For this additional impact, customers can use VPN as an alternate option for on-prem to SDDC connectivity.

Update

VMware engineering team continues to make progress towards resolving the issue for elevated errors in the US-East (N. Virginia) region. More updates shall be provided within 1 hour.

Start Time: December 07, 2021, 17:40 UTC End Time: N/A

Impact: Users may experience SDDC Provisioning errors. Users may also experience Transit connect issues for inter-SDDC and on-prem to SDDC connectivity. For this additional impact, customers can use VPN as an alternate option for on-prem to SDDC connectivity.

Update

VMware engineering team continues to make progress towards resolving the issue for elevated errors in the North Virginia region. More updates shall be provided within 1 hour.

Start Time: December 07, 2021, 17:40 UTC End Time: N/A

Impact: Users may experience Provisioning errors.

Update

VMware engineering team continues to make progress towards resolving the issue for elevated errors in the North Virginia region. More updates shall be provided within 1 hour.

Start Time: December 07, 2021, 17:40 UTC End Time: N/A

Impact: Users may experience Provisioning errors.

Identified

VMware engineering team continues to work on resolving the issue for elevated error rates in the US-East (N. Virginia) region.

Start Time: December 07, 2021 17:40 UTC End Time: N/A

Impact: Users may experience Provisioning errors.

Investigating

VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: December 07, 2021 17:40 UTC End Time: N/A

Impact: Under assessment.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS
      • VMware Cloud on AWS SDDC
        • Asia Pacific (Mumbai)
        • Asia Pacific (Seoul)
        • Asia Pacific (Singapore)
        • Asia Pacific (Sydney)
        • Asia Pacific (Tokyo)
        • Canada (Central)
        • Europe (Frankfurt)
        • Europe (Ireland)
        • Europe (London)
        • Europe (Paris)
        • Europe (Stockholm)
        • South America (São Paulo)
        • US West (N. California)
        • US East (N. Virginia)
        • US East (Ohio)
        • US West (Oregon)