We have monitored the service for stability and this incident shall now be closed.


We have identified the cause of the issue and have implemented a fix.

Customers may experience minor delays as we process the remaining backlog. We will now monitor the service for stability and provide updates as soon as new information becomes available.


We are aware of customers in the EU region experiencing reporting issues through Sync API, portal reporting and dashboards. Impacted customers may experience missing data due to ingestion delays.

Please note that all other aspects of our Cloud SWG service remain functional. We will provide an update as soon as more information becomes available.

Began at:

Affected components