Degraded - ENDPOINT STANDARD & EEDR Event Processing - Cause Identified

Resolved
Resolved

This incident has been resolved.

Update

We are continuing to monitor for any further issues.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. Events and Alerts in Dashboard may continue to populate with a delay.

Security Impact: Prevention capabilities are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60minutes or when a fix is available in impacted environments.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Began at:

Affected components
  • Carbon Black
    • ENDPOINT STANDARD / PREVENTION
      • JAPAN
        • Event Processing
    • ENTERPRISE EDR
      • JAPAN
        • Enterprise EDR Event Processing
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing