Carbon Black Cloud Console Unavailable for US Region

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On March 18, 2025 between 11:15 and 11:56 UTC, Carbon Black Cloud customers in the US region would have been unable to access the cloud console.

As of 11:56 UTC, service has been restored. There was no impact to protection services.

We will now monitor the service for stability and provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • Dashboard
      • US 2
        • Dashboard
      • US 5
        • Dashboard