DLP Cloud Service for Email: Partial Outage in EU region

After 1 day, 1 hour, and 49 minutes

There has been no re-occurrence of the issue affecting the DLP CLoud Service for Email service in EMEA. This incident has been resolved.

After 1 hour and 58 minutes

The DLP Cloud Service for Email functionality has been fully restored. We will continue to closely monitor the service for the next 24 hours.

After 1 hour and 14 minutes

As of approximately 11:30 UTC, we are no longer experiencing issues with EMEA email infrastructure. Queued emails have started getting delivered.

We will provide further updates as more information becomes available.

After 31 minutes

Our engineering team continues to investigate the cause of the delays sending emails experienced by some customers in SMTP forwarding mode, in the EU region.


A subset of customers in SMTP forwarding mode, in EU region, may be experiencing intermittent interruption with the DLP Cloud Service for Email. This is causing emails to queue on the sending MTA. Our engineering team is investigating the issue and working to restore the service.

Began at:

Affected components
  • DLP Cloud
    • DLP Cloud for Email - Europe, Middle East & Africa