Broadcom ERP System Maintenance - December 13, 2025 00:00 UTC to December 15, 2025, 00:00 UTC( December 12, 2025, 16:00 PST to December 14, 2025, 16:00 UTC)

Broadcom will be undergoing maintenance on our backend systems between December 13, 2025 00:00 UTC to December 15, 2025, 00:00 UTC ( December 12, 2025, 16:00 PST to December 14, 2025, 16:00 UTC) which will impact various elements on the Support Portal.

Impact

• License Key Downloads
  • When attempting to download license keys, end-users will receive an error message
  • LMP/ALP Keys can be manually created by contacting Customer Care
• Network Protection Symantec License Key Downloads
  • NP products can download licenses and perform add-ons via the appliance directly
  • NP products cannot perform upgrades or swaps
• CSG & Carbon Black License Key Downloads
  • New orders will not be processed until after the outage is completed
• Broadcom Assist Portal
  • No impacts expected
• Portfolio License Agreements (PLA)
  • When attempting to subscribe to PLA products, end-users will receive an error message
• Entitlement Contract Details
  • No impacts expected
• User Registration
  • No impacts expected
• Trial & Beta
  • When attempting to request a new Trial or Beta, new requests can be submitted but requests will not be processed until after the outage has completed
• Fulfillment Dashboard
  • Releasing of tenant holds will not be processed until after the outage has completed.
• Token Redemption Portal
  • Able to renew available Tokens but remaining balance updates will be delayed until after the outage has completed
• Consumption Portal
  • No impacts expected
• Cloud Services Console
  • Releasing of tenant holds will not be processed until after the outage has completed.
• RMA Orders
  • RMA Orders will not be available via Case Management system
• Case Management
  • No impacts expected
• Developer Portal
  • No impacts expected

If you have any questions or require assistance during this period, please contact Broadcom Customer Care.

Thank you for your patience while we work to improve our backend systems during this downtime.