Chennai (GINCH) and Mumbai (GINMU) Data Center Emergency Maintenance August 11, 2020

Tuesday, 11 August 2 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec, a division of Broadcom, will be performing emergency maintenance in the Chennai (GINCH) and Mumbai (GINMU) data center. This maintenance will begin on August 11, 2020, at 21:30 UTC for a duration of 2 hours.

Impact This maintenance is expected to cause network interruptions per site. Only one site will be impacted at a time so that all other WSS sites remain available as backups.

Required Action

• IPsec: One or more brief disruptions may occur during the maintenance window which can be avoided by switching to a secondary site. Customers should ensure their configuration follows fault tolerance best practices. • Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance. • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required. • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

Schedule Start Date: August 11, 2020, at 21:30 UTC End Date: August 11, 2020, at 23:30 UTC

Began at:

Affected components