Change in Policy-Based Encryption Portal URLs (Echoworx Maintenance August 6 – August 31, 2018)

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Maintenance will begin as scheduled in 60 minutes.

Please be advised that our encryption provider Echoworx, providers of our PBE Essentials and Advanced service, will be performing maintenance upon their Email Encryption Portal infrastructure.

As a result of this work, the email encryption pick-up portal URLs are going to change to reflect the symantec.com domain name.

Impact: The transition of URLs will be seamless; the old portal URLs would be available and online for 30 days from the time of the change. This ensures that a message link (valid for 30 days) will continue to work after August 10th and August 31st respectively.

To avoid any potential service disruption to your portal users, please visit the link below for further guidance.

Schedule: The URLs will be changed according to the following schedule:

• The EMEA URL will change from https://securemail6.messagelabs.com/ to https://eu.pbe.encryption.symantec.com/ This change is planned for August 6 – August 10, 2018.

• The NAM URL will change from https://securemail5.messagelabs.com/ to https://us.pbe.encryption.symantec.com/ This change is planned for August 27 – August 31, 2018.

Additional Information: Click here to follow additional background and details.