Intermittent Spike in Challenge failures noticed

Resolved
Resolved

Arcot confirms that the earlier noticed intermittent challenge failures for EMV3DS transactions stands resolved. Internal teams were able to take necessary actions to restore challenge transaction health and with this update we confirm that the incident stands resolved.

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Update

Arcot notices the challenge transactions getting processed as normal and at this point we continue to monitor the transaction health closely. We would get back to you with the next status update by 1700 GMT.

Monitoring

Arcot confirms that the earlier noticed intermittent challenge failures for EMV3DS transactions are no longer noticed and at this point we are closely monitoring the transaction health. We shall get back to you on the next update by 1600 GMT.

Update

Arcot confirms to have identified a problem area and at this point internal teams are working on resolving the intermittent challenge failures for EMV3DS transactions. We shall get back to you with the next update by 1600 GMT.

Identified

Arcot confirms that the internal teams are engaged and are working on recovery measures for the present noticed issue with intermittent challenge failures for EMV3DS transactions. We shall get back to you with the next update by 1500 GMT.

Investigating

Arcot confirms to have noticed higher than usual failure for EMV3DS challenge transactions. Internal teams are engaged at this point and are working on investigating the issue. We shall get back to you with the next update by 1400 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Arcot for Digital Banking (AfDB)